Frequently Asked Questions
Find answers to common questions about our products and services
Are your garden products weather-resistant?
Yes, all our outdoor furniture and garden ornaments are crafted from high-quality materials designed to withstand various weather conditions year-round.
Do you offer international shipping?
Currently, we ship to the United Kingdom, Europe, and North America. Shipping rates and delivery times vary by location.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress.
Are your home fragrance products eco-friendly?
We prioritize sustainability. Our candles and diffusers use natural wax blends and essential oils, packaged in recyclable materials.
How do I care for my Highgrove textiles?
Each textile item comes with a specific care label. Generally, we recommend gentle machine washing or professional dry cleaning for luxury linens.
Is it possible to cancel an order after it is placed?
Orders can be cancelled within 2 hours of placement. After this window, the order enters our fulfillment process and must be handled as a return.